Privacy policy
Privacy Policy
Effective March 11, 2025
This Privacy Policy explains how 4NSociety Sàrl, operating the COMPLEMNT. brand (“COMPLEMNT.”, “we”, “us” or “our”), collects, uses, discloses and protects personal information when you visit our website, place an order or otherwise interact with our services.
For any questions regarding this Privacy Policy or your personal information, please contact us at:
1. Personal Information We Collect
Depending on how you use our website and services, we may collect the following categories of personal information:
- name and surname;
- email address and telephone number;
- billing and shipping address;
- order and purchase information;
- information required to process payments and prevent fraud;
- communications with our customer support team;
- marketing preferences and consent choices;
- IP address, device type, browser type and information about how you interact with our website;
- information collected through cookies and similar technologies.
We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Use Your Personal Information
We may use your personal information to:
- process, prepare, ship and deliver your orders;
- process payments, refunds and returns;
- send you order confirmations, delivery information and other transactional communications;
- provide customer support and respond to your inquiries;
- manage your customer account, where applicable;
- protect our website, customers and business against fraud, misuse and security threats;
- comply with applicable legal, tax, accounting and regulatory obligations;
- improve our website, products, services and customer experience;
- perform analytics and measure website performance;
- send marketing communications where permitted by applicable law and where any required consent has been obtained;
- measure and improve the effectiveness of our advertising;
- personalize certain communications or advertising where permitted and subject to your privacy choices.
We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances and in accordance with applicable Canadian privacy laws.
3. Consent
Where required by applicable law, we obtain your consent before collecting, using or disclosing your personal information.
The form of consent may vary depending on the circumstances and the sensitivity of the information involved.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain products or services to you.
4. Shopify
Our online store is hosted and operated using Shopify.
Shopify may process personal information required to operate the store, complete transactions, maintain platform security and provide its services.
Personal information processed through Shopify may be stored or processed in Canada, the United States or other jurisdictions in which Shopify or its service providers operate.
Shopify processes such information in accordance with its own privacy practices and applicable data protection requirements.
5. Payments
When you make a purchase, certain payment information is provided to Shopify and/or the payment service providers available through our store.
COMPLEMNT. does not necessarily receive or store your complete payment card information directly.
Payment information may be processed by third-party payment providers for purposes including:
- processing your transaction;
- verifying payment details;
- preventing fraudulent transactions; and
- processing refunds where applicable.
6. Order Fulfilment and Shipping
To prepare, ship, track and deliver your order, we may share necessary personal information with:
- fulfilment partners;
- suppliers;
- warehouses;
- shipping carriers;
- logistics providers; and
- other service providers involved in fulfilling your order.
Only the information reasonably necessary for the performance of their services is provided.
Because some of these service providers may operate outside Canada, your information may be processed in other jurisdictions.
7. Service Providers and Third Parties
We may disclose personal information to service providers that assist us in operating our business, including:
- Shopify;
- payment providers;
- fulfilment and logistics providers;
- shipping carriers;
- information technology and hosting providers;
- customer support tools;
- analytics providers;
- email and marketing service providers;
- advertising and social media platforms, where permitted;
- fraud prevention and security providers;
- professional advisers; and
- government, regulatory or law enforcement authorities where required by law.
We remain responsible for personal information under our control, including information transferred to third parties for processing, as required under applicable Canadian privacy principles.
We do not sell personal information in exchange for monetary payment.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the operation, security and functionality of our store.
Other cookies and technologies may be used to:
- remember your preferences;
- understand how visitors use our website;
- measure website traffic and performance;
- measure the effectiveness of advertising campaigns; and
- personalize content or advertising where permitted.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
You may manage your cookie preferences through the privacy or cookie controls available on our website and through your browser settings.
9. Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may use your contact information to send you information about COMPLEMNT., our products, promotions and offers.
Canadian anti-spam rules generally require businesses sending commercial electronic messages to have an appropriate form of consent, identify the sender and provide an unsubscribe mechanism.
You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at:
Transactional communications relating to an existing order may still be sent where necessary.
10. Advertising and Social Media
Subject to applicable law and your privacy choices, we may use advertising and social media platforms to:
- measure advertising performance;
- understand interactions with our website;
- build or measure advertising audiences; and
- display relevant advertisements.
These providers may receive certain technical or browsing information when permitted by applicable law and your consent choices.
You can manage applicable privacy and cookie preferences using the tools available on our website or through the relevant third-party platforms.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
- fulfil the purposes for which it was collected;
- provide our services;
- maintain appropriate business and transaction records;
- resolve disputes;
- prevent fraud; and
- comply with applicable legal, tax, accounting and regulatory obligations.
Once personal information is no longer required, we will delete, anonymize or otherwise securely dispose of it, subject to applicable legal requirements.
12. International and Cross-Border Transfers
COMPLEMNT. is operated by 4NSociety Sàrl, a Swiss company, and some of our service providers, fulfilment partners and technology providers may operate outside Canada.
As a result, your personal information may be transferred to, stored in or processed in countries outside your province or outside Canada, including Switzerland, the United States and other jurisdictions.
When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement or government authorities in accordance with applicable local law.
We take reasonable steps to ensure that service providers handling personal information on our behalf maintain appropriate safeguards.
13. Your Privacy Rights
Depending on where you reside and the privacy laws applicable to you, you may have rights relating to your personal information, including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- withdraw consent where processing is based on consent, subject to applicable restrictions;
- request information about how your personal information has been used or disclosed;
- challenge our compliance with applicable privacy laws; and
- request deletion or other treatment of your personal information where such a right is provided by applicable law.
Canadian privacy principles provide individuals with rights of access and correction and the ability to challenge an organization’s privacy practices.
To submit a privacy request, please contact:
We may request reasonable information to verify your identity before responding to a request.
14. Privacy Complaints
If you have a question, concern or complaint regarding how we handle your personal information, please contact us first at:
We will review and respond to privacy concerns in accordance with applicable law.
Where applicable, you may also have the right to submit a complaint to the relevant federal or provincial privacy regulator in Canada.
15. Privacy Accountability
4NSociety Sàrl is responsible for personal information under its control.
A person within our organization is designated as responsible for overseeing our privacy practices and responding to privacy-related questions and requests.
PIPEDA's accountability principle requires an organization to designate an individual responsible for privacy compliance and make information about its privacy practices readily available.
Privacy inquiries may be directed to:
Privacy Officer – 4NSociety Sàrl / COMPLEMNT.
Email: support@mycomplemnt.com
16. Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against:
- loss;
- theft;
- unauthorized access;
- unauthorized disclosure;
- misuse; and
- alteration.
The safeguards used depend on the sensitivity, amount and nature of the information concerned.
However, no electronic transmission or storage system can guarantee absolute security.
17. Privacy Breaches
If we become aware of a breach involving personal information, we will assess the incident and take appropriate steps in accordance with applicable privacy laws.
Where required by law, we may notify affected individuals and/or the appropriate privacy authority.
18. Children
Our products and services are intended for adults.
We do not knowingly seek to collect personal information from children for the purpose of marketing or selling our products.
If you believe that a child has provided us with personal information inappropriately, please contact:
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our business practices;
- our website or services;
- our service providers;
- technologies we use; or
- applicable legal and regulatory requirements.
The updated version will be posted on our website.
Where required by law, we will provide additional notice or obtain consent for material changes affecting how personal information is handled.
20. Contact Us
For questions regarding this Privacy Policy, to exercise your privacy rights or to raise a privacy concern, please contact:
4NSociety Sàrl – COMPLEMNT.
Privacy Officer
Email: support@mycomplemnt.com