Terms of service
Terms of Service
Effective March 11, 2025
These Terms of Service govern purchases made through the COMPLEMNT. online store, operated by 4NSociety Sàrl, a Swiss limited liability company.
By placing an order, you agree to these Terms.
Contact: support@mycomplemnt.com
1. Products
COMPLEMNT. offers wellness products, including natural health products where applicable.
Product descriptions, ingredients, quantities, directions for use and warnings are displayed on the relevant product page and/or product label.
Please read all product information carefully before use.
Natural health products are not intended to replace professional medical advice. Always follow the directions and warnings shown on the product label.
2. Prices
Prices displayed on our Canadian store are shown in Canadian dollars (CAD) unless otherwise stated.
Applicable shipping charges, taxes and other fees will be shown before you complete your order.
We may change our prices at any time, but changes will not affect orders already confirmed.
3. Orders and Payment
You are responsible for providing accurate billing, shipping and contact information.
Orders are subject to payment authorization and product availability.
Payments are processed through secure third-party payment providers.
We may refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, obvious pricing errors or product unavailability.
If we cancel an order after payment has been received, the applicable amount will be refunded.
4. Shipping
We ship to the Canadian locations available at checkout.
Shipping methods, estimated delivery times and applicable charges are displayed before purchase.
Delivery times are estimates and may be affected by carrier delays or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
For more information, please refer to our Shipping Policy.
5. Returns and Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy.
Eligible unopened products may be returned within the applicable return period.
For health, hygiene and safety reasons, opened or used supplement products may not be eligible for return unless they are defective, damaged, incorrect, covered by an applicable commercial guarantee, or otherwise subject to rights provided by law.
Any statutory consumer rights remain unaffected.
6. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at:
Please include your order number and, where useful, photographs of the product and packaging.
We will review the issue and provide an appropriate solution, which may include a replacement or refund.
7. 30-Day Money-Back Guarantee
Where a 30-Day Money-Back Guarantee is expressly offered at the time of purchase, the conditions displayed with that offer will apply.
This commercial guarantee does not limit or replace any mandatory consumer rights.
8. Product Use
You are responsible for following the dosage instructions, warnings and precautions shown on the product label.
Do not use a product if you are allergic to any of its ingredients or if the packaging or safety seal appears damaged before first use.
If you have a medical condition, are pregnant or breastfeeding, take medication, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional where appropriate.
9. Consumer Rights
Nothing in these Terms is intended to exclude or limit any mandatory rights available to consumers under applicable Canadian federal, provincial or territorial law.
If any provision of these Terms conflicts with a mandatory consumer protection law that applies to you, that law will prevail.
10. Liability
To the maximum extent permitted by law, COMPLEMNT. and 4NSociety Sàrl are not responsible for losses caused by misuse of a product, failure to follow product instructions, inaccurate information provided by the customer, or circumstances outside our reasonable control.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
11. Privacy
Personal information is handled in accordance with our Privacy Policy.
For any privacy-related request, contact:
12. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products or applicable requirements.
The Terms applicable to an order are those in effect at the time the order is placed.
13. Contact
For questions regarding an order, product or these Terms:
COMPLEMNT.
4NSociety Sàrl
Email: support@mycomplemnt.com