Refund policy
Return & Refund Policy
At COMPLEMNT., we want you to feel confident when placing your order. This Return & Refund Policy explains the conditions applicable to returns, refunds, damaged products and incorrect orders.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must be:
- unused and unopened;
- in its original packaging;
- in the same condition in which it was received.
For health, hygiene and safety reasons, opened, used or unsealed dietary supplements cannot be returned, except where the product is defective, damaged, incorrect, or where otherwise required by applicable law.
To request a return, please contact us at:
Please include your name and order number.
Do not send a product back before receiving return instructions from our customer support team.
2. Return Shipping Costs
Unless the product is defective, damaged, incorrect, or we have otherwise made an error with your order, return shipping costs are the responsibility of the customer.
Returned products must be securely packaged to prevent damage during transit.
Where applicable law requires us to cover return shipping costs, those legal rights will apply.
3. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
4. Damaged, Defective or Incorrect Products
Please inspect your order when you receive it.
If your product arrives damaged, defective, or you receive an item different from the one you ordered, contact us as soon as possible at:
Please include:
- your order number;
- a description of the issue; and
- photographs of the product and packaging where reasonably necessary to assess the problem.
After reviewing your request, we may offer a replacement, refund or another appropriate solution.
5. Exchanges
We do not currently offer direct exchanges.
If your return is accepted, you may return the eligible product and place a new order separately.
6. 30-Day Money-Back Guarantee
Where a “30-Day Money-Back Guarantee” is expressly offered on our website at the time of purchase, the terms displayed with that offer will apply.
This commercial guarantee is separate from any rights you may have under applicable consumer protection laws and does not limit or replace those rights.
7. Orders That Cannot Be Returned
Unless otherwise required by applicable law, we cannot accept returns of:
- opened or used dietary supplements;
- products with a broken or removed safety seal;
- products returned more than 30 days after delivery;
- products damaged after delivery due to misuse or improper storage;
- products that were not purchased directly from our website.
8. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit any mandatory rights available to consumers under applicable Canadian federal, provincial or territorial law.
Certain provinces may provide consumers with additional cancellation or refund rights in specific circumstances, particularly where requirements applicable to online or distance sales have not been met.
For example, Québec law provides specific cancellation rights for certain online purchases where the merchant fails to comply with prescribed requirements or delivery obligations.
9. Contact Us
For any questions regarding a return, refund or order, please contact: